Last Updated: April 8, 2025
Metapen Limited (“we”) is committed to protecting your privacy and complying with privacy laws. This Privacy Policy (“Policy”) explains how we collect, use, and safeguard your personal data when you use our applications and services (collectively, the “Services”). Before using the Meatmeet Application, please read and understand this Policy carefully. If you have any questions, contact us at customercare@meatmeet.net.
This section explains how Meatmeet products and services collect and use your data.
When you use or interact with Meatmeet Services, we may need to collect specific personal information for certain purposes. Below is a general overview (not exhaustive) of how Meatmeet may collect and use your data. Note that we only collect personal information relevant to the Meatmeet services you use. In certain countries/regions, to ensure we do not improperly collect or use children’s personal information, you may be required to provide your birthdate for age verification.
You may choose not to provide requested personal information when using Meatmeet products and services. However, declining to share such information may prevent Meatmeet from providing the corresponding products, services, or responses to your inquiries.
Personal information is any information that directly or indirectly identifies you, including details such as your account name, email address and IP address.Meatmeet may collect the following personal information with your prior consent or in compliance with legislation.
When you visit our website or app, we may collect:
Internet Data: IP address, device ID, geolocation, OS version, device model, app crash logs, website interactions, cookies.
When you create an account or use our services, we may collect:
Personal Identifiers: Your account name, email address.
Commercial Information: Order information, cooking data (including cooking times, cooking temperatures, cooking history), customer service communications.
How this information is collected:
Interactions with our website/app: Provided when you create or log into your account.
Automated collection: Cookies and similar technologies may gather data based on your preferences.
Direct communication: Information shared via email, social media, comments, or surveys.
We may use your personal information for the following purposes. Notably, Meatmeet does not sell your personal information.
（1）To enable Meatmeet product and service functionalities.
（2）To evaluate and improve the performance and quality of our products and services.
（3）To gather customer feedback, analyze user experiences, and develop new offerings.
（4）To send critical notices (e.g., software updates, security alerts, policy changes).
（5）For other purposes with your prior consent.
（6）To support product operations and planning within the scope of our legitimate interests.
This section explains when and why Meatmeet may share your personal data with third parties.
We do not share your personal information except under the following exceptions:
Your Consent: We share data with third parties only with your prior permission.
Legal, Safety, or Security Reasons: We may disclose necessary information to third parties when:
Required by law, government, or judicial authorities to prevent fraud or illegal activities.
Legally permitted to protect the rights, property, or safety of Meatmeet, service providers, customers, or the public.
Cookies are electronic identifiers sent to your device to recognize your browser. When using our Services, we may place cookies or tracking technologies (e.g., pixels, social media widgets) on your device. Third-party ad servers or networks may also use cookies to display ads relevant to your interests. We categorize cookies as follows:
Necessary: Essential for accessing our website/app (e.g., logging into accounts).
Analytics: Help us analyze website performance and user interactions to improve experience.
Personalization: Remember user choices (e.g., language, region) for tailored experiences.
Marketing: Deliver interest-based ads (e.g., third-party cookies based on your activity).
Some browsers offer a “Do Not Track” feature to opt out of online tracking. While we do not currently respond to “Do Not Track” signals, we honor Global Privacy Control (GPC) signals to opt out of selling/sharing personal information for targeted ads. If your browser sends GPC, we will not share/sell your data. For non-GPC browsers, click “Do Not Sell or Share My Personal Information” in our website footer. For details, visit the “Cookie Policy and Preferences” link.
If you want a primary account, you can log off through the application. The process is as follows: click Settings - Account - Delete Account. Reference video link https://youtube.com/shorts/CJBGQ96XLmw
Location information refers to the request for location related permissions from you when you enable the device location function and use the Bluetooth based functions or services provided by this application, so that this application can use Bluetooth related functions or services normally on mobile devices (system Android 8.0+ or IOS 13+) without collecting information about your location.
Status bar push notification permission: We request this permission from you to enable this application to use the status bar notification related functions or services normally on mobile devices (system Android 13+).
Device or software information, such as configuration information provided by your mobile device, web browser, or other programs used to access our services, your IP address, and the version and device identification code used by the mobile device;
We may anonymize or aggregate your personal information so that the information can no longer identify you, directly or indirectly. We may use anonymized or aggregated data for any legitimate purposes in accordance with applicable law, including to understand our customers and to evaluate, improve, and develop our products and services.
Meatmeet uses the personal information collected from you for a variety of purposes, including but not limited to the following:
To provide you with the Services
To operate our business, which includes, without limitation, using your information (i) to process transactions and fulfill orders, (ii) to manage and enforce contracts with you or with third parties, and (iii) to manage our corporate governance, compliance, and auditing practices
For internal marketing purposes including the administration of contests and promotions
To provide you with customer support, warranty, and other troubleshooting services
To monitor, analyze, improve, and develop our Services and to create and test new Service features;
To provide a more customized user experience
To comply with laws, rules, and regulations; and
For any other purpose for which you expressly authorize us to use your information.
Some jurisdictions require us to disclose the legal basis on which we rely to process personal information. To the extent those laws apply, our legal basis for collecting and using your personal information will depend on the information collected and the specific context in which we collect it. Our legal basis may include one of the following:
Legitimate Business Interest: We may handle personal information to provide you with the Services and accomplish our legitimate business purposes.
Consent: We may handle personal information based on your consent.
Contractual Obligations: We may handle personal information to meet our contractual obligations with you.
Legal Obligation: We may handle personal information to comply with applicable state, federal, and international laws, and regulations.
Our Services may contain links to other sites that are not operated by us. If you click on a link to a third-party site, you will be directed to their site. We have no control over these third-party websites or applications and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. We strongly encourage you to review the privacy policy of every website you visit.
Meatmeet does not sell or share personal information to any third parties in exchange for money.
We may share your personal information with our parent company, subsidiaries, affiliates, service providers, business partners, and other third-party processors to assist us in operating our business and providing Services to you. We may also disclose your information with third parties when necessary to comply with any requirement of law, regulation, legal process, or enforceable governmental request, enforce or investigate a potential violation of our Terms and Conditions, exercise our legal rights or defend against legal claims, detect, prevent, or otherwise respond to fraud, security or technical concerns, support auditing and compliance functions, protect the rights, property, or safety of Meatmeet, its users, or the public against harm, facilitate the financing or insuring of our business, complete a merger, acquisition, or any form of transfer or sale of our business or assets, or as otherwise permitted or required by law.
We maintain physical, electronic, and procedural safeguards reasonably necessary to ensure the protection of your personal information against loss, misuse, disclosure, and alteration. Our websites and applications utilize various information security measures such as internet firewalls, an intrusion detection system, encrypted data transmission, and operating procedures to protect your personal information.
Although we do our best to protect your personal information, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through our websites and applications cannot be guaranteed. Please do your part in protecting your personal information against unauthorized use. Keep your user account password safe and confidential and be sure to sign off when finished using a shared computer or device.
By using our Services or otherwise providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our websites, products, and services. If we learn of a security breach involving your personal information, we may attempt to notify you electronically by sending an email to you. To withdraw your consent to receive electronic notice of a data breach, please contact us with customercare@meatmeet.net.
Meatmeet will retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless otherwise required by contract or law. Anonymous and aggregated information may be stored indefinitely.
Meatmeet does not knowingly collect personal information from any person under the age of 16. If you use our Services, you represent that you are at least the age of majority under the laws of the jurisdiction of your place of residence. If you believe your child has provided us with personal information, please alert us with customercare@meatmeet.net. If we learn that we have collected personal information from a minor, we will promptly take steps to delete such information from our systems.
If you are a resident of certain states or countries, you may have the right to:
Obtain information regarding the collection, processing, and sharing of your personal information;
Access the personal information we have obtained about you, if any
Transfer your personal information to a third party;
Legal Obligation: We may handle personal information to comply with applicable state, federal, and international laws, and regulations.
Delete your personal information
Object to, restrict, or opt out of use of your personal information for certain purposes
Opt-out of the sale of your personal information to third parties; and/or
Lodge a complaint with a supervising government authority.
To submit a privacy request or to opt-out of certain types of processing, please contact us with customercare@meatmeet.net.
Any privacy request you submit to us is subject to an identification and verification process. We will make commercially reasonable efforts to identify personal information that we collect, process, store, disclose, and otherwise use and to respond to your applicable privacy requests. We try to respondw to all legitimate requests within 30-45 days. Occasionally it may take us longer if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated on our progress. If we cannot comply with a request, we will explain the reasons in our response. We will not discriminate against individuals who exercise these privacy rights.
If you use an authorized agent to submit a request, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to directly confirm with us that you provided the authorized agent permission to submit the request. There may be situations where we cannot grant your request. In such a situation, we will explain our reasoning to you and will honor your right to appeal when applicable.
If we make any material changes to this Privacy Policy, we will notify you by email and/or by posting a prominent notice on our homepage. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices. Your continued use of our Services after such modifications will constitute your acknowledgment of the modified Privacy Policy and your agreement to abide and be bound by the modified Policy. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us with: customercare@meatmeet.net